Returns and Cancellation Policy

To cancel or return goods please contact us via email ( quoting your order number.

Order Cancellations

If you need to cancel your order for any reason, please contact us as soon as possible and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described below.

Defective Products

Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.

Note: Certain manufacturers require that the customer process warranty claims with them directly. Customers are required to pay all shipping costs associated with a defective product return unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.

Missing / Damaged Items

Any purchases containing damaged item’s or which are missing must be reported within 72 hours of delivery and show proof of damage (i.e. photos). All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we’ll take care of the issue immediately.

General Return Rules – Per Product Type

Consumables (oils, extracts, cosmetics, balms)

Un-used & Unopened :

These can be returned for a full refund if the two following conditions are met:

  • Product(s) must be shipped back within 30 days of the original delivery date.
  • New product(s) must be in original, unused and brand-new condition to receive a full refund.


If an item has been used or opened we cannot accept a return due to potential denaturing of the product.

Further Return Instructions

Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit.

Please allow 2 weeks for the processing of your return once it has arrived at our facility.


Btech Enterprises Ltd holds the right to alter these policies at any time. Should you need any more information, please refer to our website terms and conditions.

Returns address:

Btech Enterprises LTD,
3 Corney Square
CA11 7PX